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Casen Doors Design Studio

Address: 59 - 60 Thames Street, Windsor SL4 1TX, United Kingdom
Email: enquiry@casen-doors.com
Phone (WhatsApp): +44 7511143189
Appointment Only

FAQ

What is the order process and lead time?

Lead Time:

Doors: 10 - 12 weeks from drawing confirmation.
Canopies: 8 - 12 weeks from drawing confirmation.

Order Process

  1. Get a Quote
    Please contact our sales team with your required door style, measurements, and any specific requirements. We will then prepare a quotation for you.
  2. Confirm the Quotation
    Once you are happy with the quotation, we will provide a formal invoice for your review.
  3. Production Drawing
    After the deposit has been received, we will prepare a detailed technical drawing for your confirmation.
  4. Drawing Confirmation
    Please review and confirm the technical drawing carefully. Production will only begin once the drawing has been approved.
  5. Production
    Once the drawing is confirmed, we will begin manufacturing your order.
  6. Completion & Shipping
    When production is completed, we will share photos and videos with you for confirmation. After that, we will arrange door-to-door shipping.

How can you ensure my door’s dimensions are correct?

After production, all doors will undergo a test installation at our site. We will verify that all dimensions match the approved drawings before shipping them to you. Additionally, we will send you photos and videos for confirmation prior to packing.

Do I need to arrange the shipping myself?

No, you do not need to manage shipping. We will handle all the shipping for you, it will be included in the price.

Do You Provide PAS 24 Certification?

Yes, PAS 24 certification can be provided for selected metal door styles. Please note that this is available as an additional service and must be requested before ordering.

For more information about availability, requirements, and additional costs, please contact our sales team.

What is the warranty?

We offer a 10-year functionality warranty on all our products.

Can I customize the door?

Yes, you can definitely customize the door! Please reach out to our team meber via WhatsApp or contact form.

Can I order the glass side panel next to the door?

Yes, we can supply a side glass panel next to the door at an additional cost.

Please note that, as a door company, we can only provide our standard glass panel. If you require a slim glass frame or a specific design like the one shown in the website image, this would need to be done by a window company.

Please consult with our sales team for further information.

Do you offer fire-rated doors?

Yes, fire-rated options are available for most of our internal door styles. Please contact our team for details on available fire ratings and suitable options for your project.

Should I choose a wooden or metal front door?

Alongside style, consider how much maintenance you are comfortable with. Wooden front doors generally require more upkeep than metal doors because wood responds naturally to changes in moisture and temperature.

All our wooden front doors are made using exterior-grade materials. However, If you choose a wooden front door, we still strongly recommend a canopy extending at least 2,000mm to help protect them from direct sunlight and rain. This can reduce weather exposure and maintenance needs.